Many years ago I worked in an airline as a hostess. I traveled so much in that period of time to last me a lifetime. It is probably the reason I do not travel as much these days. Sometimes, I spent weeks outside Nigeria shuttling from one country to another. But one day, I had had enough and decided to resign. The company owed me some arears in salary and allowances and so I applied and requested these to be paid to me in full. But I was not paid. Relentlessly I pursued these payments because it was a lot of money – then.
To my rude shock, instead of a cheque I received a letter from my former employers accusing me of not remitting well over $10,000 to the accounts department on my return from a flight I was supposed to have led and managed to the Gambia. I think my mouth must have flung open as I read this letter! I was practically been accused of fraudulent conversion of company funds. I was confused. Could it be possible that I really forgot to remit the money, I asked myself, but how could I have? It is the practice of lead hosts/hostesses of flights to collect money and other documents from the country offices they fly to and then remit these to the head office upon arrival. As a matter of fact the station manager and his ground staff meet the aircrafts on arrival and we sign off on all issues in the aircraft when passengers disembark. So, there was no way in the world that I would have gone off with over $10,000. The suspicious aspect of this whole allegation was that this particular flight that I was said to have led to the Gambia was done some months ago. Why is the company just realizing that they were missing this large sum of money? Knowing the management of this company, this oversight was way out of character too.
I knew I did not take this money I was accused of but my challenge was how do I prove my innocence? Since I had resigned, the company refused me access to check their flight schedule records. I had nothing to fall back on. I was truly scared because I could so easily be slapped with a law suit if I did not come up with some hard evidence to clear my name.
The only option I had was to pray and pray I did. One day, as I laid on my bed thinking of this mess I was in, suddenly, like a flash I remembered a diary I used to keep the previous year. And something impressed on my heart strongly to find that diary and check its entries. I turned my bedroom upside down and located this pocket size diary and behold the diary contained entries I had made of my travel schedule in that particular work season. I flipped to the date in question and saw that on the very day that I was accused of being on a flight to the Gambia I had entered “ 222”, this was the company code for flights to Mumbai, India. It meant that I was not in Gambia on that particular day but en route to Mumbai in India! There was no way I could have led a flight to Gambia and also be on another one to India on the same day. From my records in the diary, both flights left the international airport in Lagos same night!
Oh what joy, peace and relief I felt. With confidence now in my heart, I sat down and crafted a very strong response to that hateful letter that broke my heart. Needless to say that was the last I heard of that matter.
Oh, what a trial that was. I learned the invaluable lesson of keeping records that season of my life. I am still not very good at it even now, but at least not as bad as I used to be. However, a recent incident in my present firm reminded me once again that I must never forget that lesson.
I read law, but I happen to have more experience in business development, management and administration having worked more in the corporate sector. So, when I decided to come back to practice law, my boss asked that I should also assist the firm with my other skills. Typical with most law firms in the country, this was without an extra pay, but I was glad to help out. Now, two days ago, a requisition was made to purchase some office stationery and my boss queried it strongly. I heard his strong objections from my office and the next thing I heard was, “Call me Mrs. Koko!” I answered this call and when I entered my boss’ office I saw the other partner seated too. And the interrogation started on the requisition. My boss categorically said that he “smelt some foul play” because an item on the requisition sheet ought not to have run out now since it was not too long ago that we bought the same item. Calmly, I asked a member of the Admin team to bring the records on my desk and we traced all the purchases of this particular item in question from the date I started assisting the firm administratively. From the records his suspicions of "foul play" were unfounded.
Just like my previous employer, my present employer was silenced and all “foul play” suspicions were laid to rest. As a matter of fact, as I packed my records and was leaving his office, he called me back and in front of the other partner thanked me for the meticulous records and released the money for the purchases. The voice of records speaks louder and is more persuasive than mere pleas of innocence or claims of integrity.
As I walked back to my office, like a flash, I remembered the airline incident of many years ago. Like in that incident, what would have been my fate if I did not have records to prove my claims? Without question, my integrity would have been smeared and I would have lost the respect of my colleagues and boss.
Many tasks we undertake in our personal lives, homes and at work may be tedious and unpleasant but they add up at the end of the day to protect and complement our lives. For instance, money and time are currencies we spend everyday but it has been my experience that not many people track or record how they spend these invaluable currencies. It may be tedious, but when you develop the habit of recording every cent or penny you spend and what you spend it on, it will prophesy to you what your future will be. It is the same with time. People who are not going anywhere waste time, but those going somewhere invest time. When you keep a time log book and track how you spend each day, you can add up time you wasted and time you invested. Wasted time does not have returns but time invested comes back to add value to our lives. It is the records that we take and keep that show whether we are wise or wasteful stewards of time, money and other resources.
However, as important as records are we must be careful what we record. Never keep record of what you do not want to remember and never repeat unduly sad or bad events in your life. Words and pictures relive events – good or bad. And so it is wiser to only record moments that will bring alive or relive happy events and moments rather than unhappy ones. Who wants to relive the day she caught her husband with another woman in a candle lit romantic restaurant? Why keep the record in your diary, then? As long as you have that record and relive the moment, you will be unable to forgive him and move on. That record will keep you locked in a painful moment in time even if you live to be 120yrs old. Emotionally you will not grow beyond that moment. It will blight your perception of men and marriage and in the end whatever counsel you give to your children on love and marriage will be blighted too.
The record I kept of “Flight 222” many years ago saved me from prosecution and the later purchase records saved my integrity and reputation. These were defining moments in my life and accurate records saved the day for me. Some of us go into business transactions with people with just a “gentleman handshake” and no formal documentation. This is not a wise decision and it may likely undo you in the future because people are at different levels of moral development. It will shock you to know that it is a very small percentage of people who can keep their initial word when money is in question. But when there is a formal documentation of obligations and considerations of parties, conduct is appropriately guided in an expected direction.
Let us wake up and close the gaps and tie the loose ends in our lives by taking and keeping appropriate records and drawing the necessary paper documentations for our business transactions. I promise you this habit will save you many sleepless nights. Endorse your signature on what needs to be signed off after a detailed scrutiny of the papers or documents, but do not endorse any project or document that raises questions in your heart no matter how urgent or important. Never forget that in an office or business environment everything we do is recorded and may come back to save or bite us in the future.
Written by Ebiye Tammy -Koko
April 16, 2011